Help with Authorization

Help with Authorization

If you are having trouble signing in to the app, follow the instructions below. Most issues can be resolved in just a few minutes.

1. Error 400 (Bad Request) on Login

What it means:

If you see an error with code 400, it means that no user with the provided email address was found in our system.

What to do:

  • Double‑check the spelling of your email (typos, letter case, domain — e.g., @gmail.com instead of @gmail.ru).
  • Make sure you are using the same email you used when registering.
  • If you are certain you registered but the email is not found — most likely you entered it incorrectly during sign‑up. Try registering again — the system will tell you if that email is already taken.

2. Other Common Issues

Incorrect password

Tap the “Forgot password?” button — a recovery link will be sent to your email within 1–2 minutes (check your Spam folder).

Verification code / link not arriving

  • Wait 3–5 minutes — sometimes delivery is delayed.
  • Check your Spam or Junk folder.
  • Make sure your inbox is not full.

Account blocked

If you received a message about a block, it may be due to a violation of our terms of use or suspicious activity. To unblock, please contact support (see contacts below).

3. Step‑by‑Step Plan if Nothing Helps

  1. Restart the app completely (swipe it away from the background and open it again).
  2. Check your internet connection — try opening any website in your browser.
  3. Update the app to the latest version from the App Store.
  4. Try signing in from another device (iPhone or iPad) or mobile browser (if a web version is available) — this helps determine if the issue is with your account or a specific device.
  5. If you are using a VPN, turn it off while signing in.

4. Contact Developers

If you have followed all the recommendations but the problem persists, please write to us.

Contact form Proceed to the form
Response time No more than 10 business days

In your email, please include:

  • Your email address (the one you are trying to use).
  • The exact error message (or a screenshot).
  • Your device model (iPhone and iOS version), e.g.: iPhone 14, iOS 17.2.
  • The approximate time when the issue occurred.

Important: We reply to all inquiries within 10 business days. Technical issues related to app bugs are handled through this same email — please do not send them through other channels so we don’t lose your request.

Thank you for using our app! We will definitely help you restore access.